Legal

Our Privacy Policy

Our postal address is: Dunkeld House Hotel, Blairgowrie Road, Dunkeld, Perthshire, PH8 0HX

We can be reached via email at reservations@dunkeldhousehotel.co.uk or you can reach us by telephone on 01350 727771.

For each visitor to our web site, our web server automatically recognises information regarding the domain or email address.

We aggregate information on what pages visitors access or visit, information volunteered by visitors, such as survey information and/or site registrations.

The information we collect is used to improve the content of our web site, used to customise the content and/or layout of our page for each individual visitor, used to notify consumers about updates to our web site. This information is not shared with other organisations for commercial purposes.

With respect to cookies: We do not use cookies for any purpose.

Persons who supply us with their telephone numbers online may receive telephone contact from us with information regarding new products and services or upcoming events. If you do not wish to receive such telephone calls, please let us know by sending an email including your name and telephone number to the above address.

With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our web site periodically.

Upon request we provide site visitors with access to contact information (e.g. name, address, telephone number) that we maintain about them. Consumers can access this information or amend the information by sending an email to the above address.

With respect to security: We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site.

If you feel that this site is not following its stated information policy, you may contact us at the above addresses or telephone number.

Corporate Social Responsiblity

At Dunkeld House Hotel we take our corporate responsibility extremely seriously. We are passionate about our role in the conservation of the environment and investment in our local communities. We recognise that environmental sustainability is of the utmost importance to all of our customers, team members, local communities and investors.

Our approach

Headed up by Arnold Schnegg, Managing Director of the Dunkeld House Hotel, the CSR steering group has representation from Directors of all key areas of the business – HR, Marketing, Sales, Operations, Procurement and Property – regular quarterly meetings are held to review progress and set direction.

It is the board’s intention to reduce the energy consumption and CO2 emissions of the hotel, year on year by a combination of sensible management and sound investment in proven energy reduction projects.

Our Suppliers

At Dunkeld House Hotel we choose to work with like-minded businesses who also strive to reduce waste and think and act ‘green’ as much as possible.

Terms & Conditions

The terms and conditions outlined below apply to all bookings with Dunkeld House Hotel LLP, whether you make them online at www.dunkeldhousehotel.co.uk, by telephone on 01350 727771, or in person. We have also added some answers to frequently asked questions.

Booking online is quick, easy and completely secure. You will always be offered our best available rates of the day.

When you book a room, Dunkeld House Hotel will ask you for a credit/debit card number to secure your reservation only. No payment will be taken from your card and you will pay for your room on departure at the hotel. You can cancel your booking up to 12 noon the day prior of your arrival without penalty. If you fail to arrive or you cancel your reservation after 12 noon the day prior of arrival, you will be charged for your first night’s accommodation.

If you are booking a DBB rate you have an allowance of £20 pp to spend in the restaurant.

Advanced purchase saver rate: When you booking an advanced purchase rate, Dunkeld House Hotel will take full prepayment from your debit/credit card at the time of booking. The advanced purchase saver rate is non-refundable and cannot be transferred to an alternative date or name.

Promotional offers, packages and spa breaks: When you book a promotional package, including seasonal promotions, you will be asked for full pre-payment unless stated otherwise. When you book a spa, golf, adventure or history package, you will be asked for a 25% non-refundable deposit at the time of the booking. The balance is payable at the hotel on departure or in the event of cancellation or non-arrival. All promotional packages are non-refundable and non-transferable. We reserve the right to withdraw any offer at any such time.

CHARGING ITEMS TO YOUR ROOM

Please carry your charge card with you if you wish to charge any items to your room during your stay with us. If you have lost or forgotten your card please contact Reception.

DRINKS

Only alcoholic drinks purchased from the hotel may be consumed in the hotel. We reserve the right to charge the appropriate corkage charge where guests bring in their own alcohol

 FIRST AID

We aim to ensure that a First Aider is always available. If you require any medical attention please contact Reception on 0. For serious medical emergencies call 9 ‘999.

SPA BREAKS

Offers are based on two guests sharing a standard double or twin bedroom.  Supplements apply for sole occupancy of a double or twin and any room upgrades.  60 minute Spa Ritual includes 50 minutes treatment time and 10 minutes client care and consultation. 30 minute spa treatments include 25 minutes treatment time and 5 minutes client care and consultation.

Our health club has children splash times in the swimming pool. Please check before you arrive. If you have booked a spa break with us, we ask that you arrive 15 – 20 minutes before your scheduled treatment time, so you can complete our consultation form and begin your relaxation experience.

When you arrive at the hotel, all reservations will require a pre-authorisation with a credit card or cash deposit to cover any extras during your stay. All incidentals should be settled prior to departure. Dunkeld House Hotel accept payments by American Express, MasterCard, Visa, Maestro, Cash and from Dunkeld House Hotel gift cards.

Guest bedrooms are available from 3pm on the day of arrival. The room needs to be vacated by 11am on the day of departure. Late check-out may be available on request, simply ask at reception and we’ll notify you of any additional charges.

HOTEL GROUNDS

The Hotel is set in extensive woodland grounds. We would remind guests that it is their responsibility to ensure their own safely when walking or engaging in any activities within the hotel grounds.

WHAT IF I NEED TO CHANGE MY BOOKING?

Bookings should be cancelled by calling the reservations team on 01350 727771. See below for office hours. Bookings made through any other third party site should be cancelled directly with them but please remember you can always find Dunkeld House Hotel’s best available rate when booking directly at www.dunkeldhousehotel.co.uk

Bookings can be cancelled up to 12noon on the day prior to arrival to receive a full refund. Later cancellations or no-shows will be charged at full room rate or the first night’s accommodation.

Please note that for advanced purchase or any promotional offers, the full amount is taken at the time of booking. This rate is non refundable and non transferrable.  We are unable to accept Maestro cards as form of guarantee. Upon failure to settle the account on departure, charges will be applied to the guests credit card.  VAT is included in the displayed rate unless otherwise stated. Advanced purchase saver rates and promotional packages can be cancelled but you will still be charged the full amount for the entire cost of your stay. Where necessary, we advise you take out suitable travel insurance.

Bookings for groups in excess of 4 rooms will be given their own specific Terms & Conditions.

OFFICE OPENING HOURS

Monday – Friday 9.00am-5.00pm

DATA

By providing your postal and/or email address you are granting Dunkeld House Hotel permission to contact you with newsletters, offers and information that we think is of interest to you.  If you would like to unsubscribe from our mailing list you find a unsubscribe link on emails or email us on reservations@dunkeldhousehotel.co.uk

WHAT ARE YOUR CHECK IN AND CHECK OUT TIMES ?

Check-in time is from 3pm and check-out time is 11am on the day of departure. Late check-out may be available on request, simply ask at reception and we’ll notify you of any additional charges.

DO YOU ALLOW CHILDREN AT THE HOTEL ?

Dunkeld House Hotel welcomes families.

Upgrade charges will apply if you need a larger bedroom to accommodate your family. When sharing a bedroom with your children, your room could include a foldaway bed.

There are no charges for a cot or extra bed for children aged 12 and under. A young person (aged 13 – 17) sharing with 2 adults, will be charged, please enquire when making a reservation as to what charges will apply.

Children aged 0 – 12 can stay and eat for free at the Dunkeld House Hotel; Children aged 13 and above will be charged for breakfast. All other meals are chargeable as taken; children’s dinner menus include small and large portion sizes to cater for children of all ages.

Christmas and New Year residential packages are subject to different terms and conditions, which are available on request.

Children aged 15 and under are welcome to use the swimming pool at the hotel during their stay as long as they are accompanied by an adult. Please note on certain times of the year, usually school holidays designated family swimming times might apply, please ask when you book or arrive at the hotel. For health and safety reasons, children are unable to use the gym, sauna, steam room or whirlpool, where available.

Dunkeld House Hotel has a minimum age requirement of 16 years old for booking a hotel room. Normal credit facilities apply.

DO YOU ALLOW DOGS AT THE HOEL?

Yes, but not in the main hotel and not in the public areas. The Lodge bedrooms or cottage is ideally located next to the woodland and walks. Guide dogs are allowed in all areas.

We do have a couple of small conditions for bringing your dog to one of our hotel:

  • To add your dog to your break is £20 per dog per night.
  • A maximum of two small dogs or one large dog is allowed in your bedroom
  • Guide dogs are allowed in all hotels and throughout the hotel free of charge, including the restaurant and lounge.
  • We welcome well-behaved and trained dogs and if we feel that your pet is causing a nuisance to other guests or barking incessantly during the stay, we will ask you to leave.

IS CAR PARKING AVAILABLE AT THE HOTEL?  

Car parking is available, subject to availability at our hotel and it is free to park your car.

WHAT ARE THE DINING FACILITIES AT THE HOTEL?

At the Dunkeld House Hotel, we are passionate about our food quality and service and we trust you’ll have an enjoyable experience with us. If you choose to add dinner to your break at the time of booking, you will receive a £20 per guest allowance to spend in the restaurant, lounge or via room service*. If you choose to dine from the room service menu an additional tray charge will apply.

Breakfast is the most important meal of the day and you’ll find our breakfast buffets packed full of fruit, wholesome cereals, a vast array of breads and spreads, a continental section and a full Scottish breakfast buffet. If you do have any special dietary requirements, please do let us know before you arrive.

DOES YOUR HOTEL CATER FOR DISABLED GUESTS?

Our hotels comply with the access requirements of local disability legislation. If you have special requirements please inform us at the time of booking.

DO YOU HAVE SMOKING ROOMS ?

Our Hotel is smoke free and penalty fees will be applied if you smoke in the hotel. The penalty charge is £250 per day for smoking in the hotel.

DOES YOUR HOTEL HAVE LEISURE FACILITIES?

General health club facilities may be used without charge during your stay. Additional services, including beauty treatments for guests aged 16 and over (certain exceptions apply) are provided by the spa and will be charged as taken. Our spa is popular and we strongly recommend you pre-book any treatments before you arrive at your hotel to avoid any disappointment. Unfortunately, we cannot guarantee a spa time unless you have pre-booked any treatments. Please note a 50% cancellation will be incurred for any spa treatment or spa day cancelled within 48 hours prior to appointment. Cancellation of spa treatments or spa days within 24 hours will incur a 100% charge

Dunkeld House Hotel