Terms and Conditions

The terms and conditions outlined below apply to all bookings with Dunkeld House Hotel LLP, whether you make them online at www.dunkeldhousehotel.co.uk, by telephone on 01350 727771, or in person.  We have also added  some answers to frequently asked questions.

Booking online is quick, easy and completely secure. You will always be offered our best available rates of the day.

When you book a room, unless otherwise stated, no payment will be taken from your card and you will pay for your room on departure at the hotel. You can cancel your booking up to 48 hours prior to arrival without penalty.

When booking a DBB (Dinner Bed and Breakfast),  you are entitled to a full Buffet Breakfast and Three Courses excluding supplements form the evening menu. If wishing to dine via room service or in the Bar you will receive a £15 Per Person Allocation.

Advanced purchase saver rate: when you booking an advanced purchase rate, Dunkeld House Hotel will take full prepayment from your debit/credit card at the time of booking. The advanced purchase saver rate is non-refundable and cannot be transferred to an alternative date or name.

Promotional offers, packages and spa breaks: when you book a promotional package, including seasonal promotions, you will be asked for full pre-payment which is non refundable and non transferable.

All promotional packages are non-refundable and non-transferable. We reserve the right to withdraw any offer at any such time.

When you arrive at the hotel, all reservations will require a pre-authorisation with a credit/debit card or cash deposit to cover any extras during your stay. All incidentals should be settled prior to departure. Dunkeld House Hotel accept payments by American Express, MasterCard, Visa, Maestro, Cash and from Dunkeld House Hotel gift cards.

Guest bedrooms are available from 3pm on the day of arrival. The room needs to be vacated by 11am on the day of departure. Late check-out may be available on request, simply ask at reception and we’ll notify you of any additional charges.

Charging Items To Your Room

Please carry your charge card with you if you wish to charge any items to your room during your stay with us. If you have lost or forgotten your card please contact Reception.

Drinks

Only alcoholic drinks purchased from the hotel may be consumed in the hotel. We reserve the right to charge the appropriate corkage charge where guests bring in their own alcohol.

First Aid

We aim to ensure that a First Aider is always available. If you require any medical attention please contact Reception on 0. For serious medical emergencies call 9 ‘999.

Spa Breaks

Offers are based on two guests sharing a standard double or twin bedroom.  Supplements apply for sole occupancy of a double or twin and any room upgrades.  60 minute Spa Ritual includes 50 minutes treatment time and 10 minutes client care and consultation. 30 minute spa treatments include 25 minutes treatment time and 5 minutes client care and consultation.

If you have booked a spa break with us, we ask that you arrive 15 – 20 minutes before your scheduled treatment time, so you can complete our consultation form and begin your relaxation experience.

Hotel Grounds

The Hotel is set in extensive woodland grounds.  We would remind guests that it is their responsibility to ensure their own safely when walking or engaging in any activities within the hotel grounds.

What if I need to change my booking?

Bookings should be cancelled by calling the reservations team on 01350 728333. – see below for office hours. Bookings made through any other third party site should be cancelled directly with them but please remember you can always find Dunkeld House Hotel’s best available rate when booking directly at www.dunkeldhousehotel.co.uk

Bookings can be cancelled up to 48 hours in advance of arrival Later cancellations or no-shows will be charged.

Please note that for advanced purchase or any promotional offers the full amount is taken at the time of booking. This rate is non refundable and non transferrable.  We are unable to accept Maestro cards as form of guarantee. Upon failure to settle the account on departure, charges will be applied to the guests credit card.  VAT is included in the displayed rate unless otherwise stated. Advanced purchase saver rates and promotional packages can be cancelled but you will still be charged the full amount for the entire cost of your stay. Where necessary we advise you take out suitable travel insurance.

Bookings for groups in excess of 9 rooms will be given their own specific terms and conditions which will be detailed on your booking.

Office Opening Hours

Monday – Sunday 9.00am-5.00pm

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By providing your postal and/or email address you are granting Dunkeld House Hotel permission to contact you with newsletters, offers and information that we think is of interest to you.  If you would like to unsubscribe from our mailing list you find a unsubscribe link on emails or email us on reservations@dunkeldhousehotel.co.uk

What are your Check-In and Check-Out Times?

Check-in time is from 3pm and check-out time is 11am on the day of departure. Late check-out may be available on request, simply ask at reception and we’ll notify you of any additional charges.

Do you allow children at the Hotel?

Dunkeld House Hotel welcomes families.

Upgrade charges will apply if you require a larger bedroom to accommodate your family. When sharing a bedroom with your children, your room could include a foldaway bed.

Children aged 0 – 17 can stay for free at the Dunkeld House Hotel unless sleeping in their own room Children aged 0 – 10 may also enjoy complimentary meals from the children’s menu.

All other meals are chargeable as taken; children’s dinner menus include small and large portion sizes to cater for children of all ages.

Christmas and New Year residential packages are subject to different terms and conditions, which are available on request.

Children aged 16 and under are welcome to use the swimming pool at the hotel during their stay as long as they are accompanied by an adult, One adult may only supervise up to two children at a time. For health and safety reasons, children under 16 are unable to use the gym, sauna, steam room or whirlpool.

Dunkeld House Hotel has a minimum age requirement of 18 years old for booking a hotel room. Normal credit facilities apply.

Do you allow dogs at the Hotel?

Yes, but not in the main hotel and not in the public areas. The annex bedrooms and cottage are ideally located close to the main hotel and are ideal for dogs. Guide dogs are allowed in all areas.

We do have a couple of small conditions for bringing your dog to our hotel:

  • To add your dog to your break is £15 per dog per night to stay in the room or £5 to stay in the kennels
  • A maximum of two small dogs or one large dog is allowed in your bedroom
  • Guide dogs are allowed in all hotels and throughout the hotel free of charge, including the restaurant and lounge.
  • We welcome well-behaved and trained dogs and if we feel that your pet is causing a nuisance to other guests or barking incessantly during the stay, we may have to intervene.

Is car parking available at the Hotel?

Car parking is available, subject to availability at our hotel and it is free to park your car.

What are the dining facilities at the Hotel?

At the Dunkeld House Hotel, we are passionate about our food quality and service and we trust you’ll have an enjoyable experience with us. If you choose to add dinner to your break at the time of booking, you will receive a three course meal excluding supplements in the restaurant or a £15 allowance to spend in the bar or on room service. If you choose to dine from the room service menu an additional tray charge will apply.

Breakfast is the most important meal of the day and you’ll find our breakfast buffets packed full of fruit, wholesome cereals, a vast array of breads and spreads, a continental section and a full Scottish breakfast buffet. If you do have any special dietary requirements, please do let us know before you arrive.

Does your hotel cater for disabled guests?

Our hotels comply with the access requirements of local disability legislation. If you have special requirements please inform us at the time of booking

Do you have smoking rooms?

Our Hotel is smoke free and penalty fees will be applied if you smoke in the hotel. The penalty charge is £100 per day for smoking in the hotel.

Does your hotel have leisure facilities?

General health club facilities may be used without charge during your stay. Additional services, including beauty treatments for guests aged 16 and over (certain exceptions apply) are provided by the spa and will be charged as taken. Our spa is popular and we strongly recommend you pre-book any treatments before you arrive at your hotel to avoid any disappointment. Unfortunately, we cannot guarantee a spa time unless you have pre-booked any treatments. Please note a 50% cancellation will be incurred for any spa treatment or spa day cancelled within 48 hours prior to appointment. Cancellation of spa treatments or spa days within 24 hours will incur a 100% charge.

Dunkeld House Hotel