Travel Information COVID-19

Update 23rd March 2020

In line with the UK Government’s advice and for the safety of our staff, guests, and the local community. We have decided to temporarily close the hotel from 23rd March 2020 until further notice.

If you have a restaurant reservation this will automatically be cancelled, so you will not be required to contact us to cancel.

For anyone who has a spa treatment booked, a member of our team will contact you with further information.

For existing reservations the following options will be available for you:

Flexible Rates – Your reservation will be automatically cancelled should your date of stay coincide with the hotel continuing to be closed – there is no need for you to contact us.

Voucher Bookings – All purchased vouchers that expire before 30th June 2020, will be automatically extended with an expiry date of 31 December 2020. If you have an existing voucher reservation where your stay coincides with the hotel being closed this will be automatically cancelled and the voucher extended to expire on 31 December 2020 – there is no need to contact us until you decide to rebook your stay.

Advance Purchase Rates – For our pre-paid reservations we will offer to hold the payment for your booking for you to use against another date before 31st December 2020.   Alternatively, a full refund can be issued should your stay coincide with the hotel being closed.

Please note that when changing your reservation the new dates will be subject to availability and if the rates are higher for your new dates the difference will be required at the time of re-booking, should the new rates be lower the difference will not be refunded.

For guests booked on an advanced purchase rate, we will get in touch with you to discuss your preferred option.

If you would like to amend your booking please email reservations@dunkeldhousehotel.co.uk. Please be aware we will be experiencing a high number of emails, and our team will endeavour to respond to you as soon as possible. Thank you for your patience.

We would like to take this opportunity to thank you for your continued support and we hope to welcome you back to Dunkeld in the future.

 

Frequently Asked Questions

Please read our frequently asked questions below.

Q. Are you still open?
A. The hotel is temporarily closed until further notice.

Weddings & Events

Q. I was due to attend a meeting or event at the hotel – is it still going ahead?
A. We have contacted all event organisers who have events booked at the hotel. Please check with the event organiser directly for further details.

Q. I am attending a wedding at Dunkeld – is it still going ahead?
A. We have contacted all couples who have weddings booked at Dunkeld. Please contact the bride and groom who’s wedding you are due to attend for further information.

Spa & Health Club

Q. Are health club classes still on?
A. The spa and health club are now closed until further notice.

Q. What do I do about the treatments I had booked?
A. If you have a spa treatment booked, a member of our team will contact you with further information.

 

Enquiry Contacts

If you have any other questions please contact the relevant departments below:

If you have a wedding booked please contact May on weddings@dunkeldhousehotel.co.uk

For meeting and event enquiries please contact Erin on events@dunkeldhousehotel.co.uk

For individual reservations please contact the team on reservations@dunkeldhousehotel.co.uk

For group and tour bookings please contact Emma on reservations.manager@dunkeldhousehotel.co.uk

For spa and leisure please contact Operations.Manager@dunkeldhousehotel.co.uk 

For the restaurant please contact the reception team on reception.two@dunkeldhousehotel.co.uk

Dunkeld House Hotel