COVID-19 Information

Dunkeld House

We are very excited to announce we shall be re-opening our doors on the 26th of April 2021.

There have been some astonishing new changes at the hotel throughout the Lockdown.
Dunkeld House Hotel has recently undergone a second refurbishment within the last 5 years. Our 2021 refurb redefines the hotels definition of luxury. With an essence of the classic manor house tone, infused with the delights of a modern interior.

We want to assure you, that we have done everything we can to welcome you back to a safe and clean hotel. Health, welfare and safety are the top priority for our guests and team members. We hope the following measures will give you confidence that everything in our power has been done to ensure this.

Enjoy our 280-acre highland estate this spring and summer and soak up nature, tranquillity and Scottish scenery at its best. Nestled into the Perthshire hills beside the majestic River Tay, Dunkeld House Hotel offers the perfect retreat for those seeking luxury and comfort.

Thank you for your continued support and we look forward to welcoming you very soon.

From the team at Dunkeld House Hotel

 

FIND EVERYTHING YOU NEED FOR YOUR VISIT AND STAY

How to Book
During Your Stay
Enhanced Safety Guidelines
Frequently Asked Questions
Who to Contact
Visit Scotland – COVID-19 Recovery Phases

 

How to Amend or Make a Booking

To check availability and see our best available rates visit our online booking page, or take a look at our special offers for the perfect break. To amend any current bookings, please contact our reservations team on 01350 727771 or email reservations@dunkeldhousehotel.co.uk.

Our team will be available to talk to you Monday-Sundays from 11.00 am-3.00 pm.

Special Offers – Payments are non-refundable and are non-transferable, except in the event of hotel closure or inability to travel due to Government COVID-19 restrictions; in these circumstances, a refund or credit towards a change of date will be permitted.

During Your Stay

The Team

Our team have been fully trained and briefed on our new COVID-19 procedures. These have been put in place for both the safety of the team and our guests. Team members will be sanitising their hands entering and exiting the building, also washing their hands with soap and water on a regular basis. Appropriate personal protective equipment will be worn determined by roles and responsibilities following government guidance.

We have introduced more frequent and enhanced cleaning of public areas. Screens will be introduced in certain outlets for physical distancing measures between our staff and our guests.

Reception

The hotel check-in will be a little different to usual. Guests will receive their sanitised room key card in an envelope from our reception team, along with a welcome letter summarising the new changes to be reminded of for the duration of their stay.

We are sorry we are not able to offer our complimentary arrival whisky and sherry – as soon as we can we will. We have also suspended our newspaper service.

Our porters will deliver guest’s luggage, as requested, to the bedroom door without entering the guest bedroom. The luggage trolley will then be sanitised after each use.

Housekeeping

We have removed all throws, decorative cushions, and literature within the guest bedroom room. These have been taken out for health and safety procedures. Each room will have been fully sanitised before check-in.

For guests staying with us for more than one night and would like their room freshened by our housekeeping team, we will continue our normal stay-over service. For guests staying more than one night and would not like their room freshened, please place the ‘Do Not Disturb’ sign on the outside of your bedroom door handle.

Dining

Sale of Alcohol

Due to recent government announcements, the following measures will apply:

  • With the service of alcohol only being permitted outdoors from the 26th of April, we are happy to announce the re-opening of The Woodland Bar until the 16th May. The Woodland Bar will be serving a range of foods and refreshing drinks every day.
    Food will be served from:
    5.00pm – 8.00pm Monday-Friday
    2.00pm – 8.00pm Saturday-Sunday
    Drinks until 10.00 pm Monday-Sunday
  • Within the hotel, alcoholic beverages can still be served through room service for residents to consume in their rooms, which will be available 24 hrs a day. The room service tray charge will not be applied for beverage only orders, and only applied if food is ordered.

Dining Times

For guests wishing to dine in our restaurant, bookings are now available from 5pm to 8.30pm (last seating at 8.00pm)

In line with these regulations, we will require all guests to leave the indoor bar and restaurant by 10 pm. 24-hour room service will be available as usual for food and beverages.

Guests not staying with us are welcome to dine for lunch or afternoon tea between 12-noon and 4.00pm. Unfortunately, we are unable to accommodate non-hotel guests for dinner at this time.

Breakfast will be served 7.00am – 10.30am, our bar menu will be available 12noon until 8.30pm and Afternoon Tea is served 12noon until 4.00pm. Dinner will be served from 5.00pm – 8.00pm (last seating 8.00pm)

Breakfast still includes continental and full Scottish breakfast. Continental will be served in individual servings. Hot breakfast will be served from the kitchen and our team will take the guest order from their dining table.

Restaurant Reservations

To help us manage the guest dining experience and maintain physical distancing, guests will be required to book a time for breakfast, lunch, and dinner. We strongly recommend that guests reserve their preferred times as soon as possible to avoid disappointment. Please let us know at the time of booking or by emailing reservations@dunkeldhousehotel.co.uk and we can arrange this for you.

Meeting Others

6 or fewer people, from no more than 2 different households*

Only groups of six or fewer people from no more than two different households may book a table together so long as one-metre physical distancing from other households is maintained.

* Children under 12 do not count towards the limit of 6 people who can meet but do count towards the limit of 2 households.

Face Coverings in the Restaurant

It is mandatory to wear face coverings in all public areas of the restaurant, except when seated at a table to dine.

Enhanced Safety Measures

All dining tables and surrounding areas will be sanitised after each use and our staff will sanitise their hands after clearing each dining table before resetting and regularly throughout service. We do encourage our guests to use contactless payments where possible.

All our chefs will be wearing the appropriate personal protective equipment whilst preparing, cooking, and plating all food items.

Room Service

Our normal 24-hour rooms service will resume as normal and will include our room service menu and alcoholic and non-alcoholic beverages.

Room service will be restricted to delivery to the guest bedroom door. Room service trays will be sanitised prior to each use, and our room service trolleys will also be sanitised after each use. We ask that guests place their trays outside their bedrooms when finished with their meal, and notify Reception for the collection of their trays.

Public Areas

Face Coverings

It is mandatory to wear face coverings in all public areas of the hotel, restaurant, and spa and health club including corridors and communal areas, except when eating, drinking, or exercising.

Enhanced Safety Measures

We have introduced hand sanitiser stations located throughout the Hotel in all entrances, in our bar and restaurant, and next to the lift on each floor. We recommend guests to use these regularly when entering different areas of the Hotel. We will also have Ishga organic hand sanitiser on sale at our reception desk.

We ask where possible, for guests to use their own bedroom lavatory facilities to control physical distancing measurements within the public lavatory facilities.

Lift – if guests do use the lift, please use the hand sanitising station provided before pressing the dial to direct the lift. Our lift will be limited to guests from the same bedroom at any one time to ensure physical distancing. We encourage using the stairwells where possible.

Guest Sickness

It is of utmost importance that a guest informs our Reception team if they are feeling unwell with symptoms of COVID19 whilst staying at our hotel. In the case of such an incident, we ask that you avoid close proximity with any other guests or staff member, and only contact Reception by telephone from the guest bedroom. The hotel will then contact NHS Scotland for recommended actions.

Pool, Spa and Gym – Re-opening 26th April 2021 

Face Coverings in the Spa & Health Club

It is mandatory to wear face coverings in all public areas of the spa and health club including the reception area, changing rooms, and treatment rooms, except when using the pool or exercising in the gym.

Opening times

  • Hotel guests, lodge guests, and spa day guests
    • 10am to 9pm (last entry at 8pm)
  • Health club members:
    • 7.30am to 9.30am and 6pm to 9pm (last entry at 8pm)
  • Children’s hours:
    • 10am to 12noon and 4pm to 6pm

How to book

  • All guests and members must book a 1-hour time slot to use the pool and gym facilities, if no time slot is booked then we cannot guarantee entry.
  • Please call 01350 728372 or email leisure@dunkeldhousehotel.co.uk to book your 1-hour time slot before arriving.

Changing facilities

  • The changing rooms will be available for those using the pool and gym. However, we would like to request whenever possible, that guests change and shower in their rooms and members change and shower at home.

Spa Treatments

Our Spa therapists are offering a limited spa and beauty treatment menu at this time for hotel and day guests. Please visit our Spa and Beauty page for more information.

Clients having spa and beauty treatments must wear a face covering during their treatment, which means we will not be able to carry out facial treatments at this time. If you have facial included in your spa or day package, we can offer a full body massage, body wrap, manicure or pedicure as an alternative. Please contact our Spa team for further information.

Health Club Members

We have sent communication to all Health Club members via email or letter with information about their memberships. If you have not received this information, please call us on 01350 728372 or email leisure@dunkeldhousehotel.co.uk.

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Frequently Asked Questions

Please take a look at our frequently asked questions to help you plan your stay with us. If your question hasn’t been answered below, please contact our reservations team at reservations@dunkeldhousehotel.co.uk who will endeavour to respond to you as soon as possible. Thank you for your patience.

Q. Is the hotel open?
A.We are very excited to announce we shall be re-opening our doors on the 26th of April 2021. We want you to know on our return, that we have done everything we can to welcome you back to a safe and clean hotel. Health, welfare and safety are the top priority for our guests and team members. We hope the following measures will give you confidence that everything in our power has been done to ensure this.

Q. Are the Pool and Health Club open?
A. Our gym, pool and spa pool will be re-opening on the 26th April, however, the steam room and sauna remain closed until we receive guidance as to when these facilities can reopen. Please see our leisure page for opening times. All guests must pre-book a 1-hour time slot to use the health club facilities. Please call 01350 728372 or email leisure@dunkeldhousehotel.co.uk to book your 1-hour time slot before arriving.

Q. Can you serve alcohol?
A. Alcoholic beverages can be served through room service for residents to consume in their rooms, which will be available 24 hrs a day.  Alcohol cannot be served anywhere else indoors which includes the bar, restaurant, and all public areas.
With the service of alcohol only being permitted outdoors from the 26th of April, we are happy to announce the re-opening of The Woodland Bar. The Woodland Bar will be serving a range of  foods and refreshing drinks every day.

Q. Are the hotel bar and restaurant open?
A. The hotel bar and restaurant will be opening the 26th April for breakfast, lunch, afternoon tea, and dinner. For mid-April onwards, we strongly advise for hotel guests to book their preferred time for breakfast and dinner at the time of booking to avoid disappointment, especially on Fridays and Saturdays. Please refer to our opening hours on our dining page. Due to the Government restrictions, if you are dining within the hotel then the sale of non-alcoholic beverages is only permitted.

Q. Is the restaurant open to guests not staying at the hotel?
A. Guests not staying with us are welcome to dine in the restaurant from 26th April onwards, for pre-booked lunch or afternoon tea every day between 12noon and 4pm. Unfortunately, we are unable to accommodate non-hotel guests for dinner or breakfast at this time. Please call 01350 727771 or email reservations@dunkeldhousehotel.co.uk to make a reservation.

Q. Do you offer flexible booking terms?
A. Flexible rates are available to book via our online booking system. Our special offer packages are non-refundable and non-transferable, except in the event of hotel closure due to Government COVID-19 restrictions where a refund or the opportunity to rebook will be available.

Q. Can I book an outdoor activity?
A. Outdoor activities on our estate are run by our specialist partners who will have their own updates on their operations and reopening dates. Details for each company can be found on our website activity page.

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Who to Contact

If you have any other questions please contact the relevant departments below:

If you have a wedding or event booked please contact May at weddings@dunkeldhousehotel.co.uk

For individual reservations please contact the team at reservations@dunkeldhousehotel.co.uk

For group and tour bookings please contact Emma at reservations.manager@dunkeldhousehotel.co.uk

For the spa and health club please contact leisure@dunkeldhousehotel.co.uk

Dunkeld House Hotel