COVID-19 Information

Dunkeld House

We want you to know that we have done everything we can to welcome you back to a safe and clean hotel. Health, welfare and safety are the top priority for our guests and team members. We hope the following measures will give you confidence that everything in our power has been done to ensure this.

We have improved upon our already high standards of Health and Safety, taking in consideration the Government and the scientific advice on Covid-19, so that when you walk through the door at Dunkeld House Hotel you know our commitment to your wellbeing is paramount.

In addition to this Dunkeld House Hotel has 280 acres of land with some of the best woodland and river walks in the UK. We therefore see it as an ideal venue for you to come and enjoy a safe and enjoyable visit.

Thank you for your continued support and we look forward to welcoming you very soon.

From the team at Dunkeld House Hotel

 

FIND EVERYTHING YOU NEED FOR YOUR VISIT AND STAY

Page updates coming on the 2nd of November

Three images of Dunkeld House Hotel

How to Book
During Your Stay
Enhanced Safety Guidelines
Frequently Asked Questions
Who to Contact
Visit Scotland – COVID-19 Recovery Phases

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How to Book

To check availability and see our best available rates visit our online booking page, or take a look at our special offers for the perfect break. Alternatively, you can contact our reservations team on 01350 727771 or reservations@dunkeldhousehotel.co.uk Monday – Friday 9am – 7.30pm, and Saturday &  Sunday 10am – 6.30pm.Special Offers – Please note special offer packages are non-refundable and non-transferable, except in the event of hotel closure due to Government COVID-19 restrictions where a refund or the opportunity to rebook will be available.

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During Your Stay

The Team

Our team have been fully trained and briefed on our new COVID-19 procedures. These have been put in place for both the safety of the team and our guests. Team members will be sanitising their hands entering and exiting the building, also washing their hands with soap and water on a regular basis (for 20 seconds). Appropriate personal protective equipment will be worn determined by roles and responsibilities following government guidance.

We have introduced more frequent and enhanced cleaning of public areas, as well as a newly introduced three-stage cleaning procedure for housekeeping, including a final UV clean and 10 high-touch deep clean. Screens will be introduced in certain outlets for physical distancing measures between our staff and our guests.

Reception

The hotel check-in will be a little different to usual. A one-way system will be introduced for checking in to the hotel. Please follow the signage to ensure physical distancing measures. Guests will receive their sanitised room key card in an envelope from our reception team, along with a welcome letter summarising the new changes to be reminded of for the duration of their stay.

We are sorry we are not able to offer our complimentary arrival whisky and sherry – as soon as we can we will. We have also suspended our newspaper service.

Our porters will deliver guest’s luggage, as requested, to the bedroom door without entering the guest bedroom. The luggage trolley will then be sanitised after each use.

Housekeeping

We have removed all throws, decorative cushions, and literature within the guest bedroom room. These have been taken out for health and safety procedures. Each room will have been fully sanitised before check-in.

For guests staying with us for more than one night and would like their room freshened by our housekeeping team, we will continue our normal stayover service. For guests staying more than one night and would not like their room freshened, please place the ‘Do Not Disturb’ sign on the outside of your bedroom door handle.

Room Bookings

In line with government restrictions, only one household can share a room and a maximum of 6 people from 2 different households can book a maximum of 4 rooms together.

Dining

Sale of Alcohol

Due to recent government announcements, the following measures will apply:

  • Alcohol cannot be served or consumed anywhere indoors which includes the bar, restaurant, and all public areas. We have a wide range of non-alcoholic drinks for you to enjoy when dining in our indoor restaurant and bar.
  • Alcoholic beverages can be served through room service for residents to consume in their rooms, which will be available 24 hrs a day. The room service tray charge will not be applied for beverage only orders, and only applied if food is ordered.
  • Our outdoor marquee bar along with outdoor seating will be available with a limited food and alcoholic and non-alcoholic drink menu. Food will be served from 5.00pm – 8.30pm Monday-Thursday and from 12 noon – 8.30pm Friday to Sunday, and drinks until 10 pm.

Dining Times

For guests wishing to dine in our restaurant, bookings are now available from 5pm to 8.30pm (last seating at 8.30pm).

In line with these regulations, we will require all guests to leave the indoor bar and restaurant and outdoor marquee bar by 10 pm. 24-hour room service will be available as usual for food and beverages. The room service tray charge will not be applied for beverage only orders, and only applied if food is ordered.

Guests not staying with us are welcome to dine for lunch or afternoon tea between 12-noon and 4pm. Unfortunately, we are unable to accommodate non-hotel guests for dinner at this time.

Breakfast will be served 7am – 10.30am, our bar menu will be available 12noon until 8.30pm and Afternoon Tea is served 12noon until 4pm. Dinner will be served from 5.00pm – 8.30pm with room service available during this time.

Breakfast still includes continental and full Scottish breakfast. Continental will be served in individual servings as a buffet set up. Hot breakfast will be served from the kitchen and our team will take the guest order from their dining table. Our hot breakfast buffet service has currently been suspended.

Restaurant Reservations

To help us manage the guest dining experience and maintain physical distancing, guests will be required to book a time for breakfast, lunch, and dinner. We strongly recommend that guests reserve their preferred times as soon as possible to avoid disappointment. Please let us know at the time of booking or by emailing reservations@dunkeldhousehotel.co.uk and we can arrange this for you.

Meeting Others

6 or fewer people, from no more than 2 different households*

Only groups of six or fewer people from no more than two different households may book a table together so long as one-metre physical distancing from other households is maintained.

* Children under 12 do not count towards the limit of 6 people who can meet but do count towards the limit of 2 households.

Face Coverings in the Restaurant

It is mandatory to wear face coverings in all public areas of the restaurant, except when seated at a table to dine.

Enhanced Safety Measures

In line with physical distancing measurements, our Restaurant has been expanded into our Garden Room to make space for everyone in line with physical distancing measures. All dining tables and surrounding areas will be sanitised after each use and our staff will sanitise their hands after clearing each dining table before resetting and regularly throughout service. We do encourage our guests to use contactless payments where possible.

All our chefs will be wearing the appropriate personal protective equipment whilst preparing, cooking, and plating all food items.

Room Service

Our normal 24-hour rooms service will resume as normal and will include our room service menu and alcoholic and non-alcoholic beverages.

Room service will be restricted to delivery to the guest bedroom door. Room service trays will be sanitised prior to each use, and our room service trolleys will also be sanitised after each use. We ask that guests place their trays outside their bedrooms when finished with their meal, and notify Reception for the collection of their trays.

Public Areas

Face Coverings

It is mandatory to wear face coverings in all public areas of the hotel, restaurant, and spa and health club including corridors and communal areas, except when eating, drinking, or exercising.

Enhanced Safety Measures

We have introduced hand sanitiser stations located throughout the Hotel in all entrances, in our bar and restaurant, and next to the lift on each floor. We recommend guests to use these regularly when entering different areas of the Hotel. We will also have Ishga organic hand sanitiser on sale at our reception desk.

We ask where possible, for guests to use their own bedroom lavatory facilities to control physical distancing measurements within the public lavatory facilities.

Lift – if guests do use the lift, please use the hand sanitising station provided before pressing the dial to direct the lift. Our lift will be limited to guests from the same bedroom at any one time to ensure physical distancing. We encourage using the stairwells where possible.

Guest Sickness

It is of utmost importance that a guest informs our Reception team if they are feeling unwell with symptoms of COVID19 whilst staying at our hotel. In the case of such an incident, we ask that you avoid close proximity with any other guests or staff member, and only contact Reception by telephone from the guest bedroom. The hotel will then contact NHS Scotland for recommended actions.

Pool, Spa and Gym

Our gym, pool and spa pool are open, however, the steam room and sauna will remain closed until we receive guidance as to when these facilities can reopen.

Face Coverings in the Spa & Health Club

It is mandatory to wear face coverings in all public areas of the spa and health club including the reception area, changing rooms, and treatment rooms, except when using the pool or exercising in the gym.

Opening times

  • Hotel guests, lodge guests, and spa day guests
    • 10am to 9pm (last entry at 8pm)
  • Health club members:
    • 7.30am to 9.30am and 6pm to 9pm (last entry at 8pm)
  • Children’s hours:
    • 10am to 12noon and 4pm to 6pm

How to book

  • All guests and members must book a 1-hour time slot to use the pool and gym facilities, if no time slot is booked then we cannot guarantee entry.
  • Please call 01350 728372 or email leisure@dunkeldhousehotel.co.uk to book your 1-hour time slot before arriving.

Changing facilities

  • The changing rooms will be available for those using the pool and gym. However, we would like to request whenever possible, that guests change and shower in their rooms and members change and shower at home.

Spa Treatments

Our Spa therapists are offering a limited spa and beauty treatment menu at this time for hotel and day guests. Please visit our Spa and Beauty page for more information.

Clients having spa and beauty treatments must wear a face covering during their treatment, which means we will not be able to carry out facial treatments at this time. If you have facial included in your spa or day package, we can offer a full body massage, body wrap, manicure or pedicure as an alternative. Please contact our Spa team for further information.

Health Club Members

We have sent communication to all Health Club members via email or letter with information about their memberships. If you have not received this information, please call us on 01350 728372 or email leisure@dunkeldhousehotel.co.uk.

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Frequently Asked Questions

Please take a look at our frequently asked questions to help you plan your stay with us. If your question hasn’t been answered below, please contact our reservations team at reservations@dunkeldhousehotel.co.uk who will endeavour to respond to you as soon as possible. Thank you for your patience.

Q. Is the hotel open?
A. Yes, the hotel is open.

Q. Are the Pool and Health Club open?
A. Our gym, pool and spa pool are open, however, the steam room and sauna remain closed until we receive guidance as to when these facilities can reopen. Please see our leisure page for opening times.

All guests must pre-book a 1-hour time slot to use the health club facilities. Please call 01350 728372 or email leisure@dunkeldhousehotel.co.uk to book your 1-hour time slot before arriving.

Q. Can I book a Spa treatment?
A. We are offering spa treatments to hotel guests and day guests. Spa packages can also be booked, however, as our steam room and sauna still remain closed these facilities will not be available. Please visit the Spa & Beauty page to view our spa treatment price list and see our offers page for our spa packages. Reservations are required and can be made by emailing leisure@dunkeldhousehotel.co.uk.

Q. Can you serve alcohol?
A. Alcoholic beverages can be served through room service for residents to consume in their rooms, which will be available 24 hrs a day. The bar in our outdoor marquee along with an outdoor seating area will be available for guests to consume alcoholic beverages until 10pm. Alcohol cannot be served anywhere else indoors which includes the bar, restaurant, and all public areas.

Q. Are the hotel bar and restaurant open?
A. The hotel bar and restaurant is open to hotel guests during their stay for breakfast, lunch, afternoon tea, and dinner. We strongly advise for hotel guests to book their preferred time for breakfast and dinner at the time of booking to avoid disappointment, especially on Fridays and Saturdays. Please refer to our opening hours on our dining page.

Q. Is the restaurant open to guests not staying at the hotel?
A. Guests not staying with us are welcome to dine in the restaurant for pre-booked lunch or afternoon tea every day between 12noon and 4pm. Unfortunately, we are unable to accommodate non-hotel guests for dinner or breakfast at this time. Please call 01350 727771 or email reservations@dunkeldhousehotel.co.uk to make a reservation.

Q. Do you offer flexible booking terms?
A. Flexible rates are available to book via our online booking system. Our special offer packages are non-refundable and non-transferable, except in the event of hotel closure due to Government COVID-19 restrictions where a refund or the opportunity to rebook will be available.

Q. I had a voucher valid for between March and June 2020 I couldn’t use.  Can I use it now?
A. All vouchers that were valid for use while the hotel was closed have been extended until 22nd December 2020. All other terms and conditions for redeeming the voucher will remain valid.

Q. Can I book an outdoor activity?
A. Outdoor activities on our estate are run by our specialist partners who will have their own updates on their operations and reopening dates. Details for each company can be found on our website activity page.

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Who to Contact

If you have any other questions please contact the relevant departments below:

If you have a wedding or event booked please contact May at weddings@dunkeldhousehotel.co.uk

For individual reservations please contact the team at reservations@dunkeldhousehotel.co.uk

For group and tour bookings please contact Emma at reservations.manager@dunkeldhousehotel.co.uk

For the spa and health club please contact leisure@dunkeldhousehotel.co.uk

Dunkeld House Hotel