On Friday 17th July 2020 we reopened our doors and are delighted to be welcoming back guests to enjoy our hotel once again.
We want you to know that we have done everything we can to welcome you back to a safe and clean hotel. Health, welfare and safety are the top priority for our guests and team members. We hope the following measures will give you confidence that everything in our power has been done to ensure this.
We have improved upon our already high standards of Health and Safety, taking in consideration the Government and the scientific advice on Covid-19, so that when you walk through the door at Dunkeld House Hotel you know our commitment to your wellbeing is paramount.
In addition to this Dunkeld House Hotel has 280 acres of land with some of the best woodland and river walks in the UK. We therefore see it as an ideal venue for you to come and enjoy a safe and enjoyable visit.
Thank you for your continued support and we look forward to welcoming you very soon.
From the team at Dunkeld House Hotel
FIND EVERYTHING YOU NEED FOR YOUR VISIT AND STAY
How to Book
During Your Stay
Enhanced Safety Guidelines
Frequently Asked Questions
Who to Contact
Visit Scotland – COVID-19 Recovery Phases
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How to Book
To check availability and see our best available rates visit our online booking page, or take a look at our special offers for the perfect break. Alternatively, you can contact our reservations team on 01350 727771 or firstname.lastname@example.org Monday – Friday 9am – 5.30pm, and Saturday & Sunday 10am – 6.30pm.
Special Offers – Please note special offer packages are non-refundable and non-transferable, except in the event of hotel closure due to Government COVID-19 restrictions where a refund or the opportunity to rebook will be available.
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During Your Stay
Our team have been fully trained and briefed on our new COVID-19 procedures. These have been put in place for both the safety of the team and our guests. Team members will be sanitising their hands entering and exiting the building, also washing their hands with soap and water on a regular basis (for 20 seconds). Appropriate personal protective equipment will be worn determined by roles and responsibilities following government guidance.
We have introduced more frequent and enhanced cleaning of public areas, as well as a newly introduced three-stage cleaning procedure for housekeeping, including a final UV clean and 10 high-touch deep clean. Screens will be introduced in certain outlets for physical distancing measures between our staff and our guests.
The hotel check-in will be a little different to usual. A one-way system will be introduced for checking in to the hotel. Please follow the signage to ensure physical distancing measures. Guests will receive their sanitised room key card in an envelope from our reception team, along with a welcome letter summarising the new changes to be reminded of for the duration of their stay.
We are sorry we are not able to offer our complimentary arrival whisky and sherry – as soon as we can we will. We have also suspended our newspaper service.
Our porters will deliver guest’s luggage, as requested, to the bedroom door without entering the guest bedroom. The luggage trolley will then be sanitised after each use.
We have removed all throws, decorative cushions, and literature within the guest bedroom room. These have been taken out for health and safety procedures.
All toiletries and towels will be present in the room for the duration of the guest’s stay. Each room will have been fully sanitised before check in. For guests who are staying with us for more than one night and would like their room freshened by our housekeeping team, please place the ‘Please service my room’ sign on the bedroom door in the morning. Our housekeeping team will happily refresh your room whilst you are out to avoid contact with the guests.
We have changed our dining times slightly, breakfast will be served 7am – 10.30am, our bar menu will be available 12noon until 9.30pm and Afternoon Tea is served 12noon until 4pm. Dinner will be served 5.30pm – 9.30pm with room service also available during this time.
To help us manage the guest dining experience and maintain physical distancing, guests will be required to book a time for breakfast, lunch, and dinner. We strongly recommend that guests reserve their preferred times as soon as possible to avoid disappointment. Please let us know at the time of booking or by emailing email@example.com and we can arrange this for you.
Breakfast still includes continental and full Scottish breakfast. Continental will be served in individual servings as a buffet set up. Hot breakfast will be served from the kitchen and our team will take the guest order from their dining table. Our hot breakfast buffet service has currently been suspended.
In line with physical distancing measurements, our Restaurant has now been expanded into our Garden Room to make space for everyone in line with physical distancing measures. All dining tables and surrounding areas will be sanitised after each use. Our staff will wear gloves to serve our guests and will change into disposable gloves when refreshing a dining table. They will then sanitise their hands after clearing each dining table before resetting. We do encourage our guests to use contactless payments where possible.
All our chefs will be wearing the appropriate personal protective equipment whilst preparing, cooking, and plating all food items.
Room service will be restricted to delivery to the guest bedroom door. Room service trays will be sanitised prior to each use, and our room service trolleys will also be sanitised after each use. We ask that guests place their trays outside their bedrooms when finished with their meal, and notify Reception for the collection of their trays.
We have introduced hand sanitiser stations located throughout the Hotel in all entrances, in our bar and restaurant, and next to the lift on each floor. We recommend guests to use these regularly when entering different areas of the Hotel. We will also have Ishga organic hand sanitiser on sale at our reception desk.
We ask where possible, for guests to use their own bedroom lavatory facilities to control physical distancing measurements within the public lavatory facilities.
Lift – if guests do use the lift, please use the hand sanitising station provided before pressing the dial to direct the lift. Our lift will be limited to guests from the same bedroom at any one time to ensure physical distancing. We encourage using the stairwells where possible.
It is of utmost importance that a guest informs our Reception team if they are feeling unwell with symptoms of COVID19 whilst staying at our hotel. In the case of such an incident, we ask that you avoid close proximity with any other guests or staff member, and only contact Reception by telephone from the guest bedroom. The hotel will then contact NHS Scotland for recommended actions.
Pool, Spa and Gym
Our Spa therapists are now able to offer spa treatments to hotel and day guests. Please visit our Spa and Beauty page for more information. Unfortunately though, under current government restrictions our pool and gym sadly remain closed until we receive further advice from the Scottish Government.
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Frequently Asked Questions
Please take a look at our frequently asked questions to help you plan your stay with us. If your question hasn’t been answered below, please contact our reservations team at firstname.lastname@example.org who will endeavour to respond to you as soon as possible. Thank you for your patience.
Q. Is the hotel open?
A. Yes, the hotel and restaurant reopened on Friday 17th July.
Q. Are the Pool and Health Club open?
A. Due to current government restrictions, our pool and gym sadly remain closed until we receive guidance from the Scottish Government as to when these facilities are allowed to reopen. We will provide further information for guests and health club members as soon as we are able to.
Q. Can I book a Spa treatment?
A. We are now able to offer spa treatments to hotel guests and day guests. Spa packages can also be booked, however, as our pool, Jacuzzi, steam room, and sauna still remain closed these facilities will not be available. Please visit the Spa & Beauty page to view our spa treatment price list and see our offers page for our spa packages. Reservations are required and can be made by emailing email@example.com.
Q. Are the hotel bar and restaurant open?
A. The hotel bar and restaurant will be open to hotel guests during their stay for breakfast, lunch, afternoon tea, and dinner. We strongly advise for hotel guests to book their preferred time for breakfast and dinner at the time of booking to avoid disappointment, especially on Fridays and Saturdays.
Q. Is the restaurant open to guests not staying at the hotel?
A. Guests not staying with us are welcome to dine in the restaurant for pre-booked lunch or afternoon tea every day between 12noon and 4pm. Please call 01350 727771 or email firstname.lastname@example.org to make a reservation.
Q. When can I book?
A. We are taking bookings now via our online booking system. Alternatively, our reservations team are available to help you with your booking on 01350 728333 or email@example.com, Monday – Friday 9am – 5.30pm, and Saturday & Sunday 10am – 6.30pm.
Q. Do you offer flexible booking terms?
A. Flexible rates are available to book via our online booking system. Our special offer packages are non-refundable and non-transferable, except in the event of hotel closure due to Government COVID-19 restrictions where a refund or the opportunity to rebook will be available.
Q. I had a voucher valid for between March and June 2020 I couldn’t use. Can I use it now?
A. All vouchers that were valid for use while the hotel was closed have been extended until 22nd December 2020. All other terms and conditions for redeeming the voucher will remain valid.
Q. Can I book an outdoor activity?
A. Outdoor activities on our estate are run by our specialist partners who will have their own updates on their operations and reopening dates. Details for each company can be found on our website activity page.
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Who to Contact
If you have any other questions please contact the relevant departments below:
If you have a wedding or event booked please contact May at firstname.lastname@example.org
For individual reservations please contact the team at email@example.com
For group and tour bookings please contact Emma at firstname.lastname@example.org
For the spa and health club please contact email@example.com