COVID-19 Information

REOPENING FRIDAY 17 JULY 2020

Dunkeld House

We are delighted to announce that we plan to reopen our hotel on Friday 17th July 2020. As we make plans to reopen in line with Scottish Government guidelines, we will continue to provide updates on our website and across our social media.

We want you to know that we are doing everything we can to welcome you back to a safe and clean hotel. Health, welfare and safety are the top priority for our guests and team members. We hope the following measures will give you confidence that everything in our power is being done to ensure this.

By the time we reopen the hotel, we will have improved upon our already high standards of Health and Safety, taking in consideration the Government and the scientific advice on Covid-19, so that when you walk through the door at Dunkeld House Hotel you know our commitment to your wellbeing is paramount.

In addition to this Dunkeld House Hotel has 280 acres of land with some of the best woodland and river walks in the UK. We therefore see it as an ideal venue for you to come and enjoy a safe and enjoyable visit.

Thank you for your continued support and we look forward to welcoming you very soon.

From the team at Dunkeld House Hotel

 

FIND EVERYTHING YOU NEED FOR YOUR VISIT AND STAY

Three images of Dunkeld House Hotel

How to Book
During Your Stay
Enhanced Safety Guidelines
Frequently Asked Questions
Who to Contact
Visit Scotland – COVID-19 Recovery Phases

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How to Book

To check availability and see our best available rates visit our online booking page, or take a look at our special offers for the perfect break. Alternatively, you can contact our reservations team on 01350 727771 or reservations@dunkeldhousehotel.co.uk 10am – 4pm Monday to Friday, and 11am – 7pm Saturday and Sunday.

Special Offers – Please note special offer packages are non-refundable and non-transferable, except in the event of hotel closure due to Government COVID-19 restrictions where a refund or the opportunity to rebook will be available.

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During Your Stay

The Team

Our team have been fully trained and briefed on our new COVID-19 procedures. These have been put in place for both the safety of the team and our guests. Team members will be sanitising their hands entering and exiting the building, also washing their hands with soap and water on a regular basis (for 20 seconds). Appropriate personal protective equipment will be worn determined by roles and responsibilities following government guidance.

We have introduced more frequent and enhanced cleaning of public areas, as well as a newly introduced three-stage cleaning procedure for housekeeping, including a final UV clean and 10 high-touch deep clean. Screens will be introduced in certain outlets for physical distancing measures between our staff and our guests.

Reception

The hotel check-in will be a little different to usual. A one-way system will be introduced for checking in to the hotel. Please follow the signage to ensure physical distancing measures. Guests will receive their sanitised room key card in an envelope from our reception team, along with a welcome letter summarising the new changes to be reminded of for the duration of their stay.

We are sorry we are not able to offer our complimentary arrival whisky and sherry – as soon as we can we will. We have also suspended our newspaper service.

Our porters will deliver guest’s luggage, as requested, to the bedroom door without entering the guest bedroom. The luggage trolley will then be sanitised after each use.

Housekeeping

We have removed all throws, decorative cushions, and literature within the guest bedroom room. These have been taken out for health and safety procedures.

All toiletries and towels will be present in the room for the duration of the guest’s stay. Each room will have been fully sanitised before check in. For guests who are staying with us for more than one night and would like their room freshened by our housekeeping team, please place the ‘Please service my room’ sign on the bedroom door in the morning. Our housekeeping team will happily refresh your room whilst you are out to avoid contact with the guests.

Dining

We have changed our dining times slightly, breakfast will be served 7am – 10.30am, our bar menu will be available 12noon until 9.30pm and Afternoon Tea is served 12noon until 4pm. Dinner will be served 5.30pm – 9.30pm with room service also available during this time.

To help us manage the guest dining experience and maintain physical distancing, guests will be required to book a time for breakfast, lunch, and dinner. We strongly recommend that guests reserve their preferred times as soon as possible to avoid disappointment. Please let us know at the time of booking or by emailing reservations@dunkeldhousehotel.co.uk and we can arrange this for you.

Breakfast still includes continental and full Scottish breakfast. Continental will be served in individual servings as a buffet set up. Hot breakfast will be served from the kitchen and our team will take the guest order from their dining table. Our hot breakfast buffet service has currently been suspended.

In line with physical distancing measurements, our Restaurant has now been expanded into our Garden Room to make space for everyone in line with physical distancing measures. All dining tables and surrounding areas will be sanitised after each use. Our staff will wear gloves to serve our guests and will change into disposable gloves when refreshing a dining table. They will then sanitise their hands after clearing each dining table before resetting. We do encourage our guests to use contactless payments where possible.

All our chefs will be wearing the appropriate personal protective equipment whilst preparing, cooking, and plating all food items.

Room Service

Room service will be restricted to delivery to the guest bedroom door. Room service trays will be sanitised prior to each use, and our room service trolleys will also be sanitised after each use. We ask that guests place their trays outside their bedrooms when finished with their meal, and notify Reception for the collection of their trays.

Public Areas

We have introduced hand sanitiser stations located throughout the Hotel in all entrances, in our bar and restaurant, and next to the lift on each floor. We recommend guests to use these regularly when entering different areas of the Hotel. We will also have Ishga organic hand sanitiser on sale at our reception desk.

We ask where possible, for guests to use their own bedroom lavatory facilities to control physical distancing measurements within the public lavatory facilities.

Lift – if guests do use the lift, please use the hand sanitising station provided before pressing the dial to direct the lift. Our lift will be limited to guests from the same bedroom at any one time to ensure physical distancing. We encourage using the stairwells where possible.

Guest Sickness

It is of utmost importance that a guest informs our Reception team if they are feeling unwell with symptoms of COVID19 whilst staying at our hotel. In the case of such an incident, we ask that you avoid close proximity with any other guests or staff member, and only contact Reception by telephone from the guest bedroom. The hotel will then contact NHS Scotland for recommended actions.

Pool, Spa and Gym

Under current government restrictions our spa, pool, and gym sadly remain closed until further advice from the Scottish Government.

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Frequently Asked Questions

Please take a look at our frequently asked questions to help you plan your stay with us. If your question hasn’t been answered below, please contact our reservations team at reservations@dunkeldhousehotel.co.uk who will endeavour to respond to you as soon as possible. Thank you for your patience.

Q. When will the hotel be open?
A. The hotel plans to reopen from Friday 17th July 2020.

Q. When can I book?
A. We are taking bookings now via our online booking system. Alternatively, our reservations team are available to help you with your booking on 01350 728333 or reservations@dunkeldhousehotel.co.uk, 10am – 4pm Monday to Friday, and 11am – 7pm Saturday and Sunday.

Q. Do you offer flexible booking terms?
A. Flexible rates are available to book via our online booking system. Our special offer packages are non-refundable and non-transferable, except in the event of hotel closure due to Government COVID-19 restrictions where a refund or the opportunity to rebook will be available.

Q. I had a voucher valid for between March and June 2020 I couldn’t use.  Can I use it now?
A. All vouchers that were valid for use while the hotel was closed have been extended until 31st December 2020. All other terms and conditions for redeeming the voucher will remain valid.

Q. Will the hotel restaurant be open?
A. The hotel restaurant will be open to hotel guests for breakfast, lunch, afternoon tea and dinner during their stay. We strongly advise for hotel guests to make dinner reservations at the time of booking to avoid disappointment, especially on Fridays and Saturdays.

Q. Is the restaurant open to guests not staying at the hotel?
A. Guests who are not staying with us are welcome to dine in the restaurant for pre-booked lunch or afternoon tea every day between 12 noon and 4pm. Please call 01350 727771 or email reservations@dunkeldhousehotel.co.uk to make a reservation.

Q. Will the Spa and Health Club be open?
A. We plan to open the swimming pool, spa and health club as soon as the Scottish government lifts restrictions on these facilities, however, until this time they will remain closed. We will provide details on when we can reopen these facilities as soon we are able to.

Q. Can I book an outdoor activity?
A. Outdoor activities on our estate are run by our specialist partners who will have their own updates on their operations and reopening dates. Details for each company can be found on our website activity page.

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Who to Contact

If you have any other questions please contact the relevant departments below:

If you have a wedding or event booked please contact May at weddings@dunkeldhousehotel.co.uk

For individual reservations please contact the team at reservations@dunkeldhousehotel.co.uk

For group and tour bookings please contact Emma at reservations.manager@dunkeldhousehotel.co.uk

For the spa and health club please contact leisure@dunkeldhousehotel.co.uk

Dunkeld House Hotel